This course focuses on developing the participants’ skills with regard to organizing and coordinating office management, dedicating information systems and modern technologies to serve the work and raising office performance rates, in addition to informing the attendees of etiquette, protocol, communication arts, public relations, methods of dealing with VIPs, visitor patterns, and how to control work pressures. And strengthening and revitalizing memory, mental abilities and methods of innovation and creativity. The course aims to introduce participants to modern office management and its relationship to secretarial, types and tasks of secretarial, develop their skills and develop their abilities in the field of secretarial, and improve the level of personal performance of the modern office manager and secretary.

Who should attend? 

• Managers and team leaders.
• Office managers.
• Executive secretaries and personal assistants.
• Personnel responsible for the performance of the institution.
• Public relations officials in government agencies, departments and organizations.

How attendees will benefit? 

After completion of the course, you will know: 

• Modern foundations for effective office management.
  The importance of the pivotal role of the contemporary secretariat.
• Develop communication skills with a focus on correspondence.
• Preparing for conferences and managing the process of holding them.
• Computer technologies and their uses to facilitate office work and the speed of its completion.
• Familiarity with saving information and speed of retrieval.
• Knowledge, administrative skills, protocol and etiquette.
• Administrative, behavioral and technical skills and capabilities that contribute to raising the effectiveness of performance.

• Introduction to administrative skills and etiquette
  • Defining administrative skills and their importance at work
  • The concept of etiquette, its foundations and applications in the work environment
  • Work ethics and the foundations of professional behavior
• Effective management of future offices
  • Continuous guidance and guidance in implementing the various systems and policies established by the administration.
  • Identify the main needs included in office management activities
• The contemporary secretariat and its pivotal role
  • Secretarial tasks, duties and functions
  • Types of secretarial services for specialized activities
  • The basic personal qualities and qualifications necessary for each type of secretarial
• Communication and Connection skills
  • Effective communication arts: effective listening and verbal and non-verbal communication
  • Skill in handling outgoing and incoming calls
  • Skill in handling outgoing and incoming correspondence
  • Written communications skill (correspondence and reports)
  • Administrative writing techniques, drafting letters, and professional e-mail
  • Internal and external communication: dealing with colleagues, customers and business partners
• Time management and personal organization
  • Time management and prioritization techniques
  • Organizing work and managing tasks effectively
  • Dealing with time challenges and reducing delays and procrastination
• Appointment management and administrative coordination
  • Use appointment and schedule management systems
  • Organizing meetings and conferences and preparing agendas
  • Dealing with administrative requirements and coordinating between departments
• Reception and customer service
  • The role of receiving and welcoming visitors and clients
  • Providing professional customer service and meeting their needs
  • Dealing with complaints and problems tactfully and effectively
• Electronic management and technology in administrative work
  • Using office software to facilitate administrative work
  • Manage electronic documents and files effectively
  • Using social media and electronic platforms in administrative work
• Personal management and self-development
  • Developing personal and professional skills to improve administrative performance
  • Motivating oneself and enhancing confidence and positive influence
  • Dealing with personal challenges and achieving balance between work and personal life
• Cultural and social guidelines in the work environment
  • The concept of institutional culture and its importance in the work environment
  • Mutual respect and cooperation in practical relations
  • Dealing with cultural and social diversity with tact and respect
• Managing crises and administrative tensions
  • Analysis and management of crises in the work environment
  • Dealing with tensions and resolving conflicts effectively
  • Applying strategies of calm and mediation in conflict situations